Accessibility Statement

Last updated: September 2026

Our commitment

Campbell's Lane Donkey Co. is committed to making our website accessible to everyone, including people with disabilities. We believe kindness should be within everyone's reach, and that includes the experience of shopping with us online. We continually work to improve our site so it meets or exceeds the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard.

Measures we take

To ensure an accessible experience, we have implemented the following:

Descriptive alt text on all product images so screen readers can convey what is shown.
Skip-to-content link at the top of every page so keyboard users can bypass navigation menus.
Full keyboard navigation support — all interactive elements can be reached and operated with the Tab key.
Visible focus indicators on every clickable element, button, and form field.
Properly labeled form fields with associated labels and error messages for assistive technology.
Color contrast ratios that meet WCAG AA standards for both normal and large text.
Structured headings (H1 through H3) so content is easy to navigate with screen readers.
Responsive design that works across screen sizes and supports browser zoom up to 200%.
Respect for the prefers-reduced-motion setting, which minimizes animations for users who need it.
Structured data markup (schema.org) so search engines and assistive technologies can understand our content.

How to report an issue

If you experience difficulty accessing any part of our website, or have a suggestion for improvement, please contact us:

When you contact us, please include the page URL or a description of the page where you encountered the issue, the assistive technology you were using, and a brief description of the problem. We aim to respond within 5 business days.

Ongoing efforts

Accessibility is an ongoing process, not a one-time task. We regularly review our website against current guidelines, train our team on accessible design practices, and prioritize accessibility when adding new features or content. As our product catalog grows and our site evolves, we will continue to hold ourselves to this standard.

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